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JerryB
Starting Member
Japan
9 Posts |
 Posted - 09/28/2003 : 07:05:44
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I want to restore the original factory
configuration on my PS2000 series
Lifebook. The PQIMAGE is on drive
D but I don't know how to use it. |
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oion
Advanced Member
USA
2092 Posts |
Posted - 09/28/2003 : 09:05:54
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You must have either Drive Image Special Edition (provided by Fujitsu) or Drive Image 2002 (or other retail version - you'd have to buy this). You must also have a bootable floppy drive. Assuming you didn't remove Fujitsu's default DISE software (or lose the cd), all you have to do is run the DISE software, create the two boot floppies, then boot to the floppy disks. Note that when the DISE software appears, the Restore Factory option is on a pulldown menu, not the "restore an image" option (or something similar - I don't remember now since I haven't used it in a while - factory image is on a pull-down menu, anyway). If you have other problems, try searching the forum too.
______________________
To have no errors
Would be life without meaning
No struggle, no joy
-- Brian M. Porter (from the Salon 21st Challenge: error haiku contest) |
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JerryB
Starting Member
Japan
9 Posts |
Posted - 09/28/2003 : 20:31:52
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quote:
Originally posted by oion
all you have to do is run the DISE software, create the two boot floppies,
I have theDISE software, but when I click on it
the computer can't open it and searching the web
doesn't help either.
JerryB |
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oion
Advanced Member
USA
2092 Posts |
Posted - 09/28/2003 : 21:10:12
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Are you getting a specific error? And I meant search the forums here, not "the web"..
______________________
To have no errors
Would be life without meaning
No struggle, no joy
-- Brian M. Porter (from the Salon 21st Challenge: error haiku contest) |
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JerryB
Starting Member
Japan
9 Posts |
Posted - 09/28/2003 : 21:24:54
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quote:
Originally posted by oion
Are you getting a specific error? And I meant search the forums here, not "the web"..
When I click on the DISE file I get a popup that says:
Windows can not open this file. To open this file
Windows needs to know what program created it. etc
Then the choice
Use the web services to find the appropriate program
Select program from a list
When I choose to use the web nothing is found
and I still can't open the file.
Jerry B |
Edited by - JerryB on 09/28/2003 21:26:21 |
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oion
Advanced Member
USA
2092 Posts |
Posted - 09/29/2003 : 09:16:20
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I see. Did you by any chance CHANGE the partition in anyway? Like moving/changing the size, and so forth? The Fujitsu DISE software won't work if the C partition is changed that way, IIRC.
Also, your other post would have been more appropriate within this thread since it's a directly related matter... 
Anyway, you can try to uninstall the DISE software and reinstall from the Fujitsu cd-roms - however, if you had changed partition, the DISE won't work anyway.
So you have two options for the factory state: send back to Fujitsu for the $150 re-image; buy Drive Image 2002 (~$30-60 in the US) and install the factory image with that software. The latter will work only if there's nothing fundamentally wrong with your system to begin with, of course. The advantage of the latter option is that you can use the software to create more powerful drive images and such. You should split your D image file into two pieces and burn to CD for safekeeping, too. Having dead DISE software is much better than losing the entire factory image, at least.
Don't know about the command line error; if you can answer if you did anything to the partition, that might help.
______________________
To have no errors
Would be life without meaning
No struggle, no joy
-- Brian M. Porter (from the Salon 21st Challenge: error haiku contest) |
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JerryB
Starting Member
Japan
9 Posts |
Posted - 09/29/2003 : 11:26:25
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[quote]Originally posted by oion
I see. Did you by any chance CHANGE the partition in anyway? [quote]
Thanks for your concern and suggestions.
I definitely did nothing to change the partition.
That error message is one I used to see occasionally
back in the days of DOS. I just feel like it's a
software problem that shouldn't be so difficult to
remedy, I just can't figure how.
Jerry |
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oion
Advanced Member
USA
2092 Posts |
Posted - 09/29/2003 : 14:16:09
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Ah yes, the usual references I've seen was with DOS/95 for that error; strange that it appears here. I think the best thing to do first is try to clean off DISE and reinstall it fresh, see if that helps.
______________________
To have no errors
Would be life without meaning
No struggle, no joy
-- Brian M. Porter (from the Salon 21st Challenge: error haiku contest) |
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rjmickle
Junior Member
Canada
177 Posts |
Posted - 09/29/2003 : 16:17:39
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quote:
Originally posted by JerryB
When I click on the DISE file I get a popup that says:
Windows can not open this file. To open this file
Windows needs to know what program created it. etc
Then the choice
Use the web services to find the appropriate program
Select program from a list
When I choose to use the web nothing is found
and I still can't open the file.
This is the message Windows pops up when you double-click an unregistered file type. This isn't the way to restore an image, you have to boot up using the DISE software and restore that way...
[edit]
I see from your other post you're having problems with a "bad or missing command interpreter". Sounds to me like maybe one of the floppies is bad? I've made boot floppies in the past and had them go bad...
Instead of making boot floppies, can you boot using the program that's installed on your system? I used the DISE software about a year and a half ago, and I seem to recall running DISE from within Windows, and it shut Windows down and rebooted using the DISE stuff right off the hard drive. I could be wrong though, a year and a half is a long time!... |
Edited by - rjmickle on 09/29/2003 16:28:51 |
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oion
Advanced Member
USA
2092 Posts |
Posted - 09/29/2003 : 18:08:22
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quote:
Originally posted by rjmickle
This is the message Windows pops up when you double-click an unregistered file type. This isn't the way to restore an image, you have to boot up using the DISE software and restore that way...
Oh, good point; I assumed he tried to open the application, not the PQI directly, given his previous remarks.
As for accessing DISE from C:\ from a boot disk, you just have to boot to the DOS prompt with a normal boot floppy (IIRC) and change directories to the DISE software and run the application, skipping the second DISE-created floppy...
______________________
To have no errors
Would be life without meaning
No struggle, no joy
-- Brian M. Porter (from the Salon 21st Challenge: error haiku contest) |
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JerryB
Starting Member
Japan
9 Posts |
Posted - 10/01/2003 : 11:07:16
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quote:
Originally posted by rjmickle
quote:
Originally posted by JerryB
When I click on the DISE file I get a popup that says:
Windows can not open this file. To open this file
Windows needs to know what program created it. etc
Then the choice
Use the web services to find the appropriate program
Select program from a list
When I choose to use the web nothing is found
and I still can't open the file.
This is the message Windows pops up when you double-click an unregistered file type. This isn't the way to restore an image, you have to boot up using the DISE software and restore that way...
[edit]
I see from your other post you're having problems with a "bad or missing command interpreter". Sounds to me like maybe one of the floppies is bad? I've made boot floppies in the past and had them go bad...
Instead of making boot floppies, can you boot using the program that's installed on your system? I used the DISE software about a year and a half ago, and I seem to recall running DISE from within Windows, and it shut Windows down and rebooted using the DISE stuff right off the hard drive. I could be wrong though, a year and a half is a long time!...
"Sounds to me like maybe one of the floppies is bad?"
Actually I used brand new floppies although
I guess they might have been defective. I even reformatted
them in my computer before I used them to be safer.
"Instead of making boot floppies, can you boot using the program that's installed on your system?"
My system boots properly. I want to restore the original factory configuration
because my favorite editor (Crypt Edit) no longer functions. Except for that
my computer is mostly trouble free, but I'm very attached to Crypt Edit and
I used it for a long time with no problems until suddenly it wouldn't load
anymore. I tried deleting it and reinstalling but that didn't solve the problem.
Another thing that doesn't work on my system is System Restore. There are
absolutely no restore points available so that's why I feel I have to restore the
original configuration. It's the only thing that seems to be available.
"I seem to recall running DISE from within Windows, and it shut Windows down and rebooted using the DISE stuff right off the hard drive."
That's exactly what I tried to do but I got the message:
Windows can not open this file. To open this file
Windows needs to know what program created it. etc
So I'm stuck.
Jerry B |
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JerryB
Starting Member
Japan
9 Posts |
Posted - 10/01/2003 : 11:16:02
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quote:
Originally posted by oion
quote:
Originally posted by rjmickle
This is the message Windows pops up when you double-click an unregistered file type. This isn't the way to restore an image, you have to boot up using the DISE software and restore that way...
Oh, good point; I assumed he tried to open the application, not the PQI directly, given his previous remarks.
As for accessing DISE from C:\ from a boot disk, you just have to boot to the DOS prompt with a normal boot floppy (IIRC) and change directories to the DISE software and run the application, skipping the second DISE-created floppy...
"Oh, good point; I assumed he tried to open the application, not the PQI directly, given his previous remarks."
Please explain which application are you referring to?
As for accessing DISE from C:\ from a boot disk, you just have to boot to
the DOS prompt with a normal boot floppy (IIRC) and change directories to
the DISE software and run the application, skipping the second DISE-created floppy...
This sounds hopeful but a bit confusing. What is a normal boot floppy (IIRC)?
Jerry B
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oion
Advanced Member
USA
2092 Posts |
Posted - 10/01/2003 : 11:42:31
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Sorry about that; I don't have DISE installed on my system anymore, so I can't give the actual program location. There should be two executables, I think - a Windows-based one and a DOS/command-line one? I'll get back to this later~
Basically the confusion is whether you tried to open the image ".pqi" file or the application ".exe" file. The actual application definitely should not give you the "Windows can not open this file" error - but in all honesty, one would think Windows already associates the ".pqi" extension to Drive Image, so you shouldn't get that error with the actual image file either. Since your running the Windows DISE software gives you the error, you should make the boot floppies and try it that way if you haven't. Um, and back up all data while you're at it.
"IIRC" = If I recall correctly (internet abbreviation)
Back to the DISE executables - since I haven't tried this myself, someone else may be better able to help, but anyway~ this method is if one of your floppies (specifically the second one) fails and you still have full access to your C drive, which you do. You'll need a normal working boot floppy - one created in Windows Explorer will do. When you boot to the A:\ drive, you will have to change directories to wherever the command-line/DOS-based DISE software is located ("cd" to change directories). Then run the DISE software from there.
However, you just stated your real problem: Crypt Edit won't work anymore.
You might save yourself the trouble of factory restore for now if you try to troubleshoot that software from the company's site; if you tried to uninstall it, you might also go through the Windows registry and delete every key related to the software (*at your own risk*). I once had a software that stopped functioning properly and wouldn't work until I cleaned out all the registry keys and reinstalled. The problem could be easier than one might think.
Of course, it's a good thing you found out that you can't seem to restore the factory image - while your system is still functioning fine.
______________________
To have no errors
Would be life without meaning
No struggle, no joy
-- Brian M. Porter (from the Salon 21st Challenge: error haiku contest) |
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saclark
New Member
USA
57 Posts |
Posted - 10/02/2003 : 12:15:03
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| I have the P5010D model (Fujitsu), and do not have a floppy drive. Is there any way to re-direct the creation of the boot floppy disk A to perhaps a compact flash card or SD card ? I have the factory image still on the laptop but would like to copy it to an external hard drive and create a new image with all of my loaded programs, etc. Any advise ? |
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oion
Advanced Member
USA
2092 Posts |
Posted - 10/02/2003 : 19:57:08
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A workaround for that is to create a floppy-emulating boot-cd, then boot and change directory to C:\DISE (or whatever) and run the DOS-based application from there. There are several guides out there on creating floppy-emulating boot-cds, and I'm currently trying one out (with partial success, doesn't seem to want to 'cd' to my C partition, which is NTFS - it may be possible to repackage a distribution with the second DISE floppy software on this boot-cd).
______________________
To have no errors
Would be life without meaning
No struggle, no joy
-- Brian M. Porter (from the Salon 21st Challenge: error haiku contest) |
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saclark
New Member
USA
57 Posts |
Posted - 10/03/2003 : 10:58:02
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| Thanks. I had tried to go into the program ' Drive Image ' and create another image file, copying my original to an external hard drive first. It immediatly stoped me as I didn't have the floppy drive to create the floppy disks. I then closed the program. But... Now I notice that every time that I re-boot my P5010D laptop, I get two errors in the DOS screen first. The read Error 5 - Error finding VFOPPY.sys, and Error 8 -Fake Flpooy Driver not found. It tells me to press any key to boot to my active partition. Any thoughts on how to make this go away ? I have tried a restore to 2 days ago prior to my touching the Drive Image program, checked the startup files in MSConfig, but at no avail. I just continually boots up with these errors and I have to hit a key to proceed to Windows. Any thoughts? |
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oion
Advanced Member
USA
2092 Posts |
Posted - 10/03/2003 : 11:23:53
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Drive Image leaves commands in a batch file that is read upon boot - I suppose exiting after the error may have caused it to be just left there, and since you don't have a floppy drive you could delete or just rename it. Not sure where the batch lives, though. You might try browsing PowerQuest's Master Error List for 5 and 8; Errors 601 and 634 might be informative.
______________________
To have no errors
Would be life without meaning
No struggle, no joy
-- Brian M. Porter (from the Salon 21st Challenge: error haiku contest) |
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JerryB
Starting Member
Japan
9 Posts |
Posted - 10/06/2003 : 12:17:23
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(No) Progress Report
I hope you have a bit of patience left. My own is wearing thin.
Let me just kinda review developments to the present.
1) Because my favorite editor wouldn't load even when I reinstalled
it I and because of some other strange behavior including the absence
of any restore points in System Restore, I decided to try to restore the
original factory configuration which is stored on Drive D of my Lifebook.
2.) Despite 2 hours on a help line with Fujitsu I could not do it. The technician
suggested that I send the machine to Tennessee and pay $150 dollars and
they would fix it.
This seems both impractical and unnecessary. I think the person helping
just wasn't trained well enough to help me. Also he made a number of
mistakes while I was communicating with him which indicated that he was
just careless.
When I tried to go through the process of restoring the factory
configuration under his guidance creating the special disk I got
the message:
"Bad or missing command interpreter"
when I booted. This was when he told me to send the computer to them.
At this point I have realised that though my computer is generally okay, I
will not be able to boot it using an emergency boot disk if there is a more
serious problem so I'd better get this problem taken care of while the computer
is functioning reasonably well.
3) Now I have tried again. Following more recent suggestions on this forum.
First I used the command line and
typed: C:\DISE D:\PQIMAGE\Factory.PQI
and got themessage:
Command Prompt - DISE D:\PQIMAGE\Factory.PQI
X#=0D, CS=01B7 IP00000190. The NTVDM CPU has encountered
an unhandled exception. Choose 'Close' to terminate the application.
Close Ignore
4)Then I went to Bootdisk.com and tried downloading the bootdisk for windowsXP.
No good. when I put the first disk in (there were six all together) I got an error
message something like - "disk error bios". That's as close as I can remember.
So I seem to have a computer for which I can not even create an emergency
boot disk, even though it is otherwise working okay.
So I believe there are two things I really need to do at
this point. First I really need to create an emergency boot
disk and then I still want to return to the factory configuration.
Any ideas?
Jerry
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oion
Advanced Member
USA
2092 Posts |
Posted - 10/07/2003 : 09:25:24
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If someone would be generous, they might either email or upload the DISE bootable floppies somewhere. I used to have them and sent them to someone a while ago, but no longer have them. You might make a general request on the P-2k forum for them.
______________________
To have no errors
Would be life without meaning
No struggle, no joy
-- Brian M. Porter (from the Salon 21st Challenge: error haiku contest) |
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saclark
New Member
USA
57 Posts |
Posted - 10/07/2003 : 10:47:38
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| Well after working with the Fujitsu service rep, Pam, I was able to get rid of the error 5 and error 8 that kept creeping up upon boot up. It turned out that the PowerQuest Drive Image program tried to create a virtual floppy and somehow corrupted my master boot record. I had her guide me to the console recovery program and rebuilt the master boot record. Now it boots up clean, as it's suppose to do. I proceeded to enter the Drive Image program again and attempt to create a new backup again. This time it did what it's suppose to do, booting out to DOS and re-sizing the previous D=drive partition larger to accomodiate the new much larger image (I have over 12 Gb of stuff on the P5010D now). After then it does the creation of a new backup PQI. The entire process took several hours, but I let it run over night. Now I have a new backup image, while keeping the factory image intact. |
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oion
Advanced Member
USA
2092 Posts |
Posted - 10/07/2003 : 11:16:17
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saclark:
You have the retail version DI and are not using Fujitsu's DISE? If you were using DISE and it resized the partition, I don't think you can use DISE again to actually re-instate the factory image. Not positive now since it's been a couple years since I used it last, but IIRC DISE is awfully picky.
______________________
To have no errors
Would be life without meaning
No struggle, no joy
-- Brian M. Porter (from the Salon 21st Challenge: error haiku contest) |
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saclark
New Member
USA
57 Posts |
Posted - 10/07/2003 : 11:32:38
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| I only have the OEM version that was shipped on the CD along with the Fujitsu notebook. I think it's called Drive Image SE. |
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rjmickle
Junior Member
Canada
177 Posts |
Posted - 10/07/2003 : 11:45:42
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JerryB:
sounds like you're having a real fun time with this!
Anyways, I'm curious as to why you typed "C:\DISE D:\PQIMAGE\Factory.PQI" at the command prompt... pardon my confusion, is the DISE executable in the root folder of your C: drive (ie. C:\DISE.exe), or is the path to the exe C:\DISE\DISE.exe? I seem to recall from the last time I used DISE (which was over a year and a half ago) that the program is in the folder C:\DISE\.
What happens if you simply run the executable from the command line, without the D:\PQIMAGE\Factory.PQI part? This must have been what you did to create the boot floppies, right?
Can you boot to DOS using a Win98 boot floppy? You must know somebody that can make you a disk. Hell, I'll zip up the files and send them to you myself, if you'd like... then just unzip and put them on a floppy disk (preferably from another computer), this way you can check that your P2000 is at least capable of booting from a floppy -- maybe something's wrong with the floppy drive?
If you can boot to DOS, and your hard drive isn't formatted as NTFS, try going to your DISE directory and running the exe from there. I seem to recall two exe's, one which will run in Windows, the other which runs in DOS. I'm 90% sure that the one that runs in DOS is the one that actually does the image restoring. The Windows exe simply modifies your boot procedure, as 'saclark' has found in earlier posts...
That's all I can offer for now. I don't actually have DISE on my computer right now to check these details, I got rid of it a year and a half ago, since I simply made a Windows 2000 installation CD -- now I have no need for DISE or the partition... |
Edited by - rjmickle on 10/07/2003 11:50:29 |
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oion
Advanced Member
USA
2092 Posts |
Posted - 10/07/2003 : 14:46:03
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The two executables was what I was talking about before (I think it was Nuovotech who detailed the procedure somewhere, dunno); you can download pretty much any boot floppy disks/images from http://www.bootdisk.com. I didn't understand the command line thing either; it wouldn't work that way. It should be relatively easy for someone to upload the actual DISE boot disks, however.
saclark:
Since you have DISE, I'm pretty certain you won't be able to restore the factory image now that the partition is moved. You're limited to getting Drive Image retail for that.
______________________
To have no errors
Would be life without meaning
No struggle, no joy
-- Brian M. Porter (from the Salon 21st Challenge: error haiku contest) |
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saclark
New Member
USA
57 Posts |
Posted - 10/07/2003 : 16:11:28
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| I still have the original factory image on the D drive (DISE) and also the new image as well. I was assured by tech support that I would be able to restore either the factory image or the new image via the restore command in DISE. I haven't tried it as of yet though. The re-partitioning of the D drive enlarged the D drive from 3 Gb to 18 Gb to accomodiate the new image. I also have both images stored externally on a USB2 Maxtor HDD. Why do you believe that I would not be able to restore the factory image because the partition size of the D drive has been enlarged ? I don't understand. |
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oion
Advanced Member
USA
2092 Posts |
Posted - 10/07/2003 : 17:58:13
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This is from old threads about DISE, but maybe the information is OOD now. (Or perhaps a new verson of DISE?) Originally there was much discussion on just what limitations DISE had, including moving of partitions, NTFS, and so forth (basically, DISE failing to find the D partition or giving some other funky error). Given the initial confusion over NTFS, it may be possible there's confusion about straight resizing as well. I think the best test right now is to see if someone can use DISE for the factory image after the D/C partition is resized. Think you want to give it a shot? 
______________________
To have no errors
Would be life without meaning
No struggle, no joy
-- Brian M. Porter (from the Salon 21st Challenge: error haiku contest) |
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